Why implement ISO 20000 standard?
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Best “processes” of IT organizations are given in the ISO 20000 standard.
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If IT/ITES companies adopt ISO 20000, the implementation of ISO 9001 may no longer be
necessary.
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To establish defined processes for every function.
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To have a clear assignment of responsibilities for the processes.
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To understand, document and communicate the customer requirements to the relevant
functions.
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To ensure the customer requirements are transferred in the software/
product/application/service
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To ensure software/product quality is tested before delivery/release.
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To ensure consistency in the software/product/service quality or in the processes of the
organization.
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To measure the performance of the process/service.
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To assure the customer that robust processes and systems are established to effectively
meet their requirements..
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Facilitates the seamless adoption of additional standards like ISO 27001 and CMMI.
